FAQs

Frequently Asked Questions (FAQs)

Welcome to the MERLIÁ FAQ section. Here you'll find answers to the most common questions about our products, shipping, returns, and more. If you can't find what you're looking for, reach out to our support team.

Orders & Payments

Which payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express, Maestro), PayPal, Apple Pay, Google Pay, and UnionPay.

Can I modify or cancel my order after placing it?
Please contact us as soon as possible. Once your order has been processed or shipped, modifications or cancellations may no longer be possible.

Is it safe to shop on merlia-shop.com?
Yes. We use SSL encryption and partner with trusted global payment providers. Your personal data and payment information are fully secure.

Shipping & Delivery

Do you ship internationally?
Yes, we ship worldwide. Shipping fees and delivery times may vary depending on your location.

How long does shipping take?
Delivery typically takes 5–10 business days. You’ll receive a tracking number once your order has shipped.

How can I track my order?
After your order is dispatched, you'll receive an email with a tracking link. You can also log in to your account to check the tracking status.

Returns & Exchanges

What is your return policy?
You may return items within 14 days of receiving your order, provided the items are unused, in original condition, and with all packaging intact.

How do I initiate a return?
Contact our customer service team with your order number and reason for return. We will guide you through the process.

Are returns free?
Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

Products & Stock

Are your products sustainable or ethically made?
At MERLIÁ, we prioritize quality and ethical sourcing. We work with partners who share our values in sustainability and responsible production.

What if an item is out of stock?
You can sign up for restock notifications on the product page, or contact our support team for availability updates.

Need More Help?

Still have questions? We're happy to assist you.

📧 Email: service.merlia@outlook.com

Or visit our Contact Page to reach us directly.