Refund policy

Return Policy

We offer a 14-day return period from the day you receive your item.

Attention: Some products are excluded from returns for hygienic and legal reasons, including make-up items such as lipsticks, mascara, eyeliners, powders, concealers, and other personal care cosmetics. These items cannot be returned once the packaging has been opened.

Eligibility for Returns

To be eligible, items must be in the same condition as received — unworn, unused, with tags, and in their original packaging.
You will also need your receipt or proof of purchase.

To start a return, contact us at: service.merlia@outlook.com

Once your return is approved, we will provide a return shipping label and instructions on how to send your package.
Items sent back without prior authorization cannot be accepted.

Damages or Issues

Please inspect your order upon arrival.
Contact us immediately if your item is defective, damaged, or if you received the wrong product.
We will review the issue and make it right.

Non-returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized items
  • Personal care goods (beauty or hygiene products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

Exchanges

The fastest way to get the item you want is to return your original item and, once accepted, place a new order for the desired product.

European Union 14-Day Cooling-Off Period

If your order was shipped within the EU, you have the right to cancel or return your order within 14 days, for any reason.
Items must be unworn, unused, with tags, and in original packaging.
A receipt or proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days.
Processing times may vary depending on your bank or card provider.

If more than 15 business days have passed since your refund was approved, please contact us at: service.merlia@outlook.com